EBM and Clinical Support Librarians@UCHC

A blog for medical students, faculty and librarians about their use of evidence based medicine, clinical literature, Web 2.0, sources and search strategies

News, Consumer Health: Hospital Care as Rated by the Patients

On Friday Mar 28 2008, a major news story was announced by the U.S. Department of Health & Human Services with the release of a summary report on Hospital Compare which assesses the quality of hospital care from the perspective of the patients who experienced that care.

Satisfaction surveys were sent within 48 hours to six weeks after the patients were discharged. Information on 26 quality measures, which include process of care and outcome measures, was collected. Click here to read the HHS press release announcing the Hospital Compare data.

Following are brief excerpts from the HHS website about the nature and scope of information available on the Hospital Compare website:

  • Hospital Compare displays the Survey of Patients’ Hospital Experiences, using data collected from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care
  • Hospital Compare displays rates for Process of Care measures that show how often hospitals provide some of the care that is recommended for patients being treated for a heart attack, heart failure or pneumonia, or patients having surgery.
  • Hospitals voluntarily submit data from their medical records about the treatments their adult patients receive for these conditions, including patients with Medicare and those who do not have Medicare
  • The Hospital Compare website was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance (HQA)… [HQA] consists of organizations that represent consumers, hospitals, doctors and nurses, employers, accrediting organizations, and Federal agencies. The information on this website can be used by any adult needing hospital care.

The actual report can be read or downloaded by clicking here. There is a link for Healthcare Professionals on the Hospital Compare site.

Also see the related HHS website, Agency for Healthcare Research and Quality (AHRQ), for other quality indicator reports on health care of Americans.

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